i find people ridiculous at times. especially parents. who get mad about non-refundable fees. NON-REFUNDABLE. meaning if you call in, we can't refund it. we are not being "dishonest" for not refunding it- because we are actually being honest by doing what we would say we would do. crazy, right? he was the meanest. i put him on hold, correction, hung up on him on accident. it really was an accident. i called him back. he talked to a supervisor. i cried i was so mad. he hung up on the supervisor after hearing it was non-refundable 206 times. sorry your son made a mistake, please dont yell at us.